Junior Customer Success Manager (Remote) needed by ProcessStreet

About the Company
ProcessStreet is a San Francisco-based AI software and compliance operations platform startup. They help businesses build, document, and automate their internal processes and workflows. It’s a remote-first company, meaning the entire team is distributed   your colleagues could be anywhere in the world, and your workspace is your home.

What You’ll Do
As a Junior Customer Success Manager, you are responsible for supporting customers to ensure they get the most value from the company’s products or services, and helping resolve any issues they encounter. This typically involves onboarding new clients, handling customer inquiries via email or video calls, and collaborating with internal teams to address customer needs. You’ll also use digital tools to track customer satisfaction, gather feedback, and proactively help clients achieve their goals, with the ultimate aim of building strong relationships that keep customers coming back.

Who They’re Looking For
This is a junior-level role, so no deep expertise is required. Junior CSMs typically work with smaller accounts or assist on larger ones while developing their skills in customer relationship management. Good communication, a problem-solving mindset, and a willingness to learn are the most important things. Familiarity with tools like Slack, Zoom, or any CRM (e.g. HubSpot) is a plus but not mandatory — ProcessStreet provides training.

Location
Fully remote, part-time friendly. You can work from anywhere, including Nigeria, as long as you can overlap with the team’s core hours.

Salary
ProcessStreet does not publicly list a fixed salary for this specific role. However, the average yearly pay for a Junior Customer Success Manager in the United States is $52,462, with most workers earning between $36,000 and $57,500 per year depending on experience and employer. Given the part-time and junior nature of this posting, expect the lower end of that range or an hourly rate equivalent.

Interview Process
Typically a 2-step process — an initial screening call followed by a short role-play or practical exercise related to customer communication.

How to Apply
Go directly to 👉 process.st/ jobs or search “Junior Customer Success Manager” on their careers page. You can also find the listing on RemoteJobAssistant at remotejobassistant.com. Apply through the official site only   no fees required.