Canada Jobs
Service writer – equipment repair needed in Canada by Truck Service Ltd.
A service writer (equipment repair) is responsible for assisting customers with equipment repair services by documenting service requests, preparing repair work orders, coordinating with technicians, and providing updates throughout the repair process.
Main Responsibilities
- Greet customers and discuss equipment problems or repair needs.
- Prepare and process repair work orders and service documentation.
- Schedule repair appointments and coordinate with technicians.
- Provide customers with repair estimates, timelines, and service updates.
- Maintain accurate customer, equipment, and service records.
- Order parts or coordinate parts availability when required.
- Process invoices and payments upon completion of repairs.
- Ensure excellent customer service and resolve service-related concerns.
Important Skills
- Customer service and communication
- Administrative and record-keeping skills
- Basic knowledge of equipment and repair processes
- Organization and time management
- Attention to detail
- Computer and data-entry skills
- Problem-solving and multitasking
In simple terms, a service writer (equipment repair) acts as the link between customers and repair technicians, ensuring repair requests are documented accurately, repairs are coordinated efficiently, and customers are kept informed throughout the service process.
Job details
- Location: Saskatoon, SKS7K 3V1
- Work location: On site
- Salary: 20.00 to 24.00 hourly (To be negotiated) / 40 hours per week
- Terms of employment: Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- Vacancies 1 vacancy
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Ability to multitask
- Dependability
- Quick learner
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By Direct Apply Help – Applying by Direct Apply
Additional ways to apply
By email
hr@indtruck.com
What you must include in your application:
- Answers to the following screening questions:
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
