Canada Jobs
Front desk agent needed in Canada by Lakeview Inn & Suites Slave Lake
Front Desk Agent Job Description
A Front Desk Agent is responsible for providing excellent customer service by welcoming guests, handling inquiries, and ensuring smooth front desk operations. They greet visitors, check guests in and out, answer phone calls, respond to emails, process reservations, and provide information about the organization’s services and facilities. Front Desk Agents maintain accurate records, process payments, handle customer requests and complaints professionally, and coordinate with other departments to ensure a positive customer experience. They also keep the reception area clean and organized while ensuring all administrative tasks are completed efficiently. Front Desk Agents commonly work in hotels, offices, healthcare facilities, and other customer-facing businesses.
Main Responsibilities:
- Welcome guests and visitors in a friendly and professional manner.
- Check guests in and out and process reservations.
- Answer phone calls, emails, and customer inquiries.
- Process payments and maintain accurate records.
- Handle customer requests, concerns, and complaints promptly.
- Coordinate with other departments to meet customer needs.
- Maintain a clean and organized front desk area.
- Follow company policies and provide excellent customer service.
Important Skills:
A successful Front Desk Agent should have excellent communication and interpersonal skills, strong customer service abilities, organizational and time management skills, attention to detail, computer proficiency, multitasking abilities, problem-solving skills, and the ability to remain calm under pressure. Professionalism, reliability, a friendly attitude, and the ability to work effectively in a fast-paced environment are also essential for success in this role.
Job details
- Location: 1550 Holmes Trail SESlave Lake, ABT0G 2A0
- Work location: On site
- Salary: 17.00 hourly / 30 hours per week
- Terms of employment; Permanent employmentFull time
- Starts as soon as possible
- Benefits: Financial benefits
- vacancies: 1 vacancy
- Source: Job Bank #3610081
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests’ departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Reliability
- Team player
Benefits
Financial benefits
- Group insurance benefits
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By Direct Apply Help – Applying by Direct Apply
Additional ways to apply
By mail
1550 Holmes Trail SESlave Lake, ABT0G 2A0
In person
1550 Holmes Trail SESlave Lake, ABT0G 2A0Between 09:00 a.m. and 05:00 p.m.
Advertised until
2026-07-18
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
