Canada Jobs
Call centre agent – customer service needed in Canada by Line One With some duties as a translator
Call Centre Agent – Customer Service Job Description
A Call Centre Agent – Customer Service is responsible for assisting customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products and services. They handle customer requests professionally, process orders, update customer records, troubleshoot basic issues, and ensure every interaction delivers a positive customer experience. Call Centre Agents use customer relationship management (CRM) systems and other communication tools to document conversations and follow up on unresolved issues when necessary. They also meet performance targets such as response time, call quality, and customer satisfaction while maintaining professionalism and confidentiality. Their role is essential in building strong customer relationships and supporting the company’s reputation.
Main Responsibilities:
- Answer incoming customer calls and respond to inquiries.
- Resolve customer complaints and provide appropriate solutions.
- Process orders, requests, and account updates accurately.
- Maintain accurate customer records using CRM systems.
- Escalate complex issues to the appropriate department.
- Follow up with customers when necessary to ensure issue resolution.
- Meet call quality and customer service performance standards.
- Maintain confidentiality and comply with company policies.
Important Skills:
A successful Call Centre Agent should have excellent communication and active listening skills, strong customer service abilities, problem-solving and conflict resolution skills, computer proficiency, attention to detail, multitasking abilities, time management, and the ability to remain calm under pressure. Patience, empathy, teamwork, professionalism, and the ability to work efficiently in a fast-paced environment are also essential for delivering exceptional customer support.
Job details
Location: Calgary, AB T2Z 0N3
Work location: Hybrid
Salary: 18.00 to 21.00 hourly (To be negotiated) / 30 to 40 hours per week
Terms of employment: Permanent employmentFull time
Work schedule: Morning, Day, Evening, Night, Weekend, Shift
Start date: Starts as early as 2026-08-03
Benefits: Other benefits
Vacancies: 3 vacancies
Source: Job Bank #3610431
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Asset languages
- Mandarin
Work setting
- Telecommunications company
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Answer clients’ inquiries and provide information
Supervision
- Customer service clerk
Experience and specialization
Analytical techniques
- Translation
Computer and technology knowledge
- MS Windows
Type of experience
- Call centre
Area of specialization
- Project management
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
Own tools/equipment
- Cellular phone
- Computer
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Other benefits
- Learning/training paid by employer
- Other benefits
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
How to apply
By Direct Apply Help – Applying by Direct Apply
Additional ways to apply
By email
careers@lineone .ca
What you must include in your application:
- Cover letter
- Answers to the following screening questions:
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
What might be required by the employer later in the hiring process:
- References attesting experience
- Highest level of education and name of institution where it was completed
Advertised until
2026-07-20
